Frequently Asked
Detox & Rehabilitation Questions

Have questions about Pine Tree Recovery Center or the addiction recovery process in general? We have answers! In addition to providing world-class addiction treatment & detoxification services we make it our mission to educate families and those struggling about the disease of addiction. If you have additional question please give us a call at (888) 693-1751 and one of our Treatment Advisors will be happy to help.

Before you or your loved one makes the decision to start detoxification and rehabilitation you may have some questions. Below is a list of frequently asked questions about our services that can help you with your decision.


Yes! We work with most major insurance providers. We offer free no-obligation insurance benefit checks for those who are interested in our program. Our admissions team will speak with your insurer and get a detailed verification of your insurance benefits and share those details with you. Unfortunately Medicaid and Medicare do not cover our facility. We are in-network with Maine Community Health Options.

Click here to find out if your insurance will cover your recovery.

Pine Tree Recovery Center is located in Portland, Maine. We are about one hour and forty five minutes north of Boston. Clients from Vermont, New Hampshire, Rhode Island, Massachusetts & Connecticut regularly attend our program. We offer a complimentary car service for clients up to four hours away from our facility.

Often traveling out of your home town is the best option for treatment. The temptation to leave early and relapse is much lower when you are away from the people and places that are associated with your substance abuse. Pine Tree Recovery Center offers a complimentary car service for individuals in the surrounding areas who are interested in coming to the program.

Admissions is quick and easy. Once you call our admissions team one of our dedicated counselors will perform a pre-assessment over the phone . This takes about 10 minutes and just makes sure Pine Tree Recovery Center is the best fit for you or your loved ones individual needs. After the assessment we will verify insurance benefits and arrange a time for your intake (this can be as quick as 30 minutes from the initial call). If you need a ride to the facility we will dispatch one of our drivers and you will begin your recovery at our facility. It is that easy.

Once admitted to our program, clients are encouraged to complete a Release of Information (ROI) form for friends, family, employers, etc. Due to HIPPA laws we are not allowed to confirm or deny any patient’s attendance at our facility without a signed release of information. These laws are in place to protect the privacy of those who are seeking help. If your loved one did not complete an ROI, what we can do is take down your name and information as well as any message you have. If the person you are needing to contact is at our facility we will make sure they receive the message as soon as possible and ask to set-up a ROI for you.

We offer programs lengths individualized for each client. Generally detox is anywhere from 3-7 days. These are estimates and are adjusted to meet the needs of the individual client.

During detox access to laptops and cell phones are restricted. However, special arrangements can be made for individuals who need to conduct business or important personal matters. For clients who are self employed, we do offer an executive program that allows for cellphone and laptop access in certain cases during business hours.

While we strongly discourage leaving before treatment completion, we are not a lockdown facility. Clients are in our program voluntary and may leave when they want.

Clients who need to take off work to attend treatment may be eligible for the Family Medical Leave Act (FMLA). FMLA ensures that you will not be terminated while taking a leave of absences from work to attend treatment. Our admissions and case management staff can help with setting up any FMLA paperwork. For clients who are self employed, we do offer an executive program that allows for cellphone and laptop access in certain cases during business hours.

We do offer private bedrooms, however these rooms are on a first come first serve basis.

Yes. Tobacco products are allowed in our facility. However we do not allow electronic cigarettes (vapes).

Absolutely. We understand that addiction affects the entire family system and encourage families to participate in their loved one’s treatment. To help families recover we also offer intervention services, case management, and family workshops.

Yes. We believe in complete and total confidentiality and privacy for all of our clients. We take extra measures to make sure we go above and beyond HIPAA and health privacy standards. If you are concerned about specific privacy requirements please feel free to reach out and we can answer your questions.

The Pine Tree Recovery Center detoxification cost can be covered by most health insurance companies. If you are uninsured or underinsured, Pine Tree Recovery Center will create a customized payment plan based on your individual needs and length of stay.

If you’re wondering if you or your loved one needs treatment chances are someone needs help.  Before admission into our program we offer a pre-assessment to determine if clients meet criteria for admissions to treatment. To complete a complementary pre-assessment please call our admissions team at (888) 693-1751

During detox, medication is used to ease withdrawal from the drugs or alcohol that clients have been using. The types of medication used are determined by our medical team based on the needs of the client. Common medications used for opiate detox are suboxone and clonidine. Alcohol and benzodiazepines are commonly detoxed using librium, gabapentin and baclofen. If you have questions about detox medication please contact our admissions team.

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(888) 693-1751